Terms & Conditions

Basic Terms & Conditions and Returns Policy

1. The following terms and conditions govern all agreements between T-REX WORKWEAR and its clients.
2. T-REX WORKWEAR commits to fulfilling the client's requirements as per the written specifications provided by the client and mutually agreed upon in writing.
3. We welcome orders placed via telephone, email, or through our website. If your company utilizes Purchase Order Numbers, kindly provide this information when making your purchase. Occasionally, delays may occur due to stock shortages or supplier errors. T-REX WORKWEAR retains the right to substitute an item with a suitable alternative if stock is unavailable. While we strive to maintain adequate stock levels, in certain situations and due to high demand, we may need to reorder items. Rest assured, you will be promptly informed of any issues regarding your order
4. Payment for orders must be made at the time of order unless a different arrangement is agreed upon. If payment is not received by the end of the month following delivery, interest will accrue at an interest charge of 2.5% per month from the invoice date and further supplies will be withheld until the arrears are paid. In the event of T-REX WORKWEAR having to use a collection agency to recover outstanding debts, a fee amounting to 30% of the total debt will be added to cover the cost of collection.

 

5. Ownership of goods provided by T-REX WORKWEAR remains with T-REX WORKWEAR until full payment is received. Full payment is defined as the receipt of all funds due for the order. However, the risk associated with the goods transfers to the purchaser upon dispatch. For collection orders, items not retrieved from our Collection Point within 3 months from the payment date will either be disposed of or returned to stock, with any prior payments forfeited.

 

6. Any requests for changes in design, artwork, or other aspects of the order must be submitted in writing by the client. T-REX WORKWEAR will endeavor to accommodate these changes but reserves the right to charge for any additional costs incurred as a result. Such charges will be communicated at the time of the request, and any changes may affect the initial delivery schedule. Production on orders requiring new artwork will not commence until the artwork has been approved by the client.

 

7. Where we have advertised free personalization/logo, complimentary embroidery is restricted to text only or approximately 25 characters in a 10cm X 10cm square on the chest. The same design must be applied to all garments in the order.

Given the assortment of sizes in ready-made garments, precise logo positioning cannot be guaranteed on each item.

 

While we can apply designs onto customer-supplied garments, this service is provided entirely at the customer's own risk regarding their clothing.

 

Personalising certain jackets may compromise their weather resistance, and therefore, this customization is undertaken at the customer's own risk. Similarly, personalising flame-resistant garments may diminish their protective properties, and thus, this customisation is also at the customer's own risk.

 

8. All decorations featured on this website serve to illustrate the garment decoration only. The logos, trademarks, and any associated copyrights presented, are the property of their respective owners. The visual representations aim to showcase the quality and decoration techniques offered, without implying any affiliation between the logo/trademark proprietor and T-REX WORKWEAR.

 

9. T-REX WORKWEAR reserve the right to photograph any items that we produce to publish on our website and social media platforms for use in general marketing purposes.  If you do not wish for us to do this then please let us know at point of order or email customer.support@t-rexworkwear.com

 

10. Washing instructions & Care Guide

• Grooming and Trimming:

Despite maintaining quality standards, pilling and bobbling may occur due to loose fibers experiencing excessive friction on specific fabrics. This issue can typically be addressed with a gentle brush.

• Washing:

Shrinkage often results from overheating in washing machines or tumble dryers, especially with 100% cotton garments. Always adhere to the washing guidelines provided on the label.

For garments featuring screen printing or heat sealing, washing temperatures should not exceed 30 degrees Celsius, and tumble drying should be avoided to preserve the application.

• Chemicals:

Take precautions to shield garments from direct contact with chemicals like bleach in the wash or perfumes.

• Ironing:

Excessive ironing at high temperatures can lead to undesirable shine marks on matte fabrics. Keep in mind that synthetic fibers are sensitive to heat. Reduce the iron's temperature, iron inside-out, or use a damp tea towel as a cover before ironing. Screen-printed or heat-sealed designs should never be ironed.

 

11. The acceptance of returned goods is at T-REX WORKWEAR's discretion, except when the return is due to T-REX WORKWEAR's failure to meet the order specifications. Goods customized with specific designs or embroidery, or used by the customer, are not returnable.

 

12. These terms and conditions apply to all transactions and agreements between T-REX WORKWEAR and the client, including repeat or new orders, unless otherwise specified.

 

13. In case of any disputes arising from these terms and conditions or the contract, English law shall apply.

 

14. T-REX WORKWEAR reserves the right to cancel or refuse any order made online or over the phone.

 

15. It is clarified that these terms and conditions do not diminish, limit, or affect the statutory rights of the customer in any way.

 

16. Email discount codes cannot be used in conjunction with existing promotions like bundles or wearer packs and are valid only for online purchases.

 

17. The application of discount codes is at the discretion of T-REX WORKWEAR.

 

18. There may be a slight discrepancy between the colors displayed and the actual colors of the garments. Shades may also vary across different brands. For accurate sizing, refer to the sizing guide provided. Once the order is finalised and agreed, no amendments will be possible. Any amendement or cancellation requests at this time will incur a supplier restocking fee of 20% of the garment value, per item. Contact us for any queries.

 

19. T-REX WORKWEAR withhold the right to refuse orders, at their sole discretion, for (but not limited to):

A.           (a) Offensive words and slogans

(b) Offensive graphics and icons

B.           (a) copyrighted material

(b) copyrighted images or phrases

 

T-REX WORKWEAR Returns Policy

1. Items from our standard range* can be returned within 28 days of delivery if they are in their original packaging and suitable for resale. Return carriage costs for exchanges or refunds will be covered by us if the return is due to our error or if the item is faulty. Please note that returns may take up to 15 working days to process. However, we regret to inform you that we cannot accept returns for the following unless they were incorrectly supplied or deemed faulty:

• Items that have been embroidered, badged, or printed.
• Items that have been assembled according to your specifications.
• Items that have been specially procured according to your specifications and are not part of our standard range*.

2. We commit to collecting unwanted goods from your premises within 5 days of receiving your request.
3. T-REX WORKWEAR reserves the right to attempt to repair or collect any garments before offering a replacement.
4. Your statutory rights are not affected by these terms
5. If goods arrive with production or manufacturing errors, T-REX WORKWEAR may, at its sole discretion, choose to correct these before issuing a refund

*Our standard range comprises items available on our website and excludes special colors or sizes

T-REX WORKWEAR Delivery Policy

1. Availability is subject to change for all goods offered. Unless otherwise arranged, delivery will be considered completed at the Purchaser’s location.
2. While every attempt will be made to ensure timely delivery, we cannot be held responsible for delays or failures in delivery.
3. Any discrepancies such as shortages, damages, production errors, or undelivered goods must be reported via telephone within 48 hours and confirmed in writing within 3 working days of dispatch.
4. T-REX WORKWEAR bears no liability for items damaged or lost when customers request delivery to specific collection points.
5. Claims for shortages or undelivered items must be substantiated by the courier's Proof of Delivery (POD) and a delivery note indicating goods were received as unchecked, short, or damaged as applicable.
6. It is the responsibility of the recipient to carefully inspect all deliveries upon receipt. No liability can be assumed thereafter for shortages or non-deliveries.
7. Any parcels received in damaged condition should be inspected in the presence of the courier's delivery personnel and signed for accordingly